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FAQ’s

Can we get your services on a Time & Materials basis?

Yes, that is possible but it has higher costs, and is only available for trial period which should convert to a proper managed services contract. It is expected that after 2-3 months of working together on a time and materials basis, we both will have a good sense of whether a long-term IT relationship is possible and, if so, we will discuss with you a transition to a managed service agreement.

What makes you different from other Managed Service Providers?

Will I have one point of contact to call when I have problems?

Yes! Our Service Desk will be your single point of contact for ALL of your support needs. The Service Desk is the face of IT. Our service desk team has cultivated a specific skill set — personable and friendly customer service skills, a clear understanding of the business model and their role in IT, and the technical skills that allow them to be successful and knowledgeable for their specific support tasks.

What kind of response times can I expect?

We work with each client to establish specific expectations. Our measurable service levels specify clear consequences for not living up to agreed-upon expectations.

Is SharePoint (2007, 2010, 2013, and 2016) DoD5015.2 version 3 compliant?

No it is not.

As for SharePoint, what do you need to do to stay totally on-site and out of the cloud?

If you don’t want any connection to the cloud and want a fully-contained on-premises environment, all you need to do is… nothing! Simply don’t enable any of the hybrid functionality in SharePoint 2013 or 2016.

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